Scott Adams and Dilbert

Scott Adams and Dilbert

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Scott Adams writes the Dilbert comic strip, which has been very entertaining and a great comfort to me. I spent 17 years at IBM and two at Charles Schwab, and I've lived the cubicle life.

I don't want to understate how much truth is in his strip, or other writings. In The Dilbert Principle, he talks about how incompetent managers are promoted to where they should be able to do less damage, or hurt other parts of a company. I've seen a lot of that.

He also talks about "business process re-engineering" where a company continually tries to improve how they
do business. I got a lot of training on that at IBM, but we never seemed to do any. However, in recent years the tech guys seem to have taken over much of IBM, and fixed a lot of problems. (More on that another time.)

We're trying very hard to do this at craigslist on a permanent basis. For example, customer service people
are supposed to be figuring out how to provide better service, usually good self-service, and to tell our tech people what they need… continuously. (I think that's working.)

In any case, I hope you enjoy Dilbert… and see that there's a lot of serious messages there as well.

Please check out The Way of the Weasel and the Dogbert New Ruling Class (DNRC) newsletters.

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