craigslist success factor: not knowing better

craigslist success factor: not knowing better

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I was talking with a reporter about a concert ticket scam, which will probably wind up just
being either a disagreement between two guys.

Normally, if I get a complaint like this, I ask the guys to work something out between
themselves, to find some kind of compromise.

I don't have the time for that, but somehow make it; and I realize that this might not be
wise… particularly as our traffic rises.

I blurted out to the reporter that as an engineer, and a nerd, that "I don't know any better"
than to wade into the middle of something like this, and try to help, if possible.

This characterizes a lot of what we do at craigslist. We're not sure what people usually
do various business situations, so we plunge ahead. Sometimes we do get into trouble, but usually,
it works out well for all concerned.

That is, we try to do the right thing, and it works for everyone, particularly as part of the "culture
of trust" that's very important to us.

I gotta think more about this… but maybe not knowing what we're doing means that we make it up
as we go along, and maybe that's more effective than trying too hard to plan.

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