Large corporation sickness

Large corporation sickness

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People worry about big multinationals taking over the world, in part, because they have
such economies of scale, but given the usual corporate culture, I don't think they have
a chance.

People get ahead in really big companies with behaviors that reward them as individuals
but that damage the companies. That's what I've seen at IBM, GM, EDS, and Charles Schwab.

Here's a little more about this, from the article cited in the preceding entry:

  • in hierarchies people tell their boss what their boss wants to hear
  • business process reengineering is a great idea and usually not done
  • line workers in a company want to do things right but they get beaten down by the prevailing corporate culture
  • customer service is extremely important but not taken seriously
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