AOL charging for guaranteed email delivery

AOL charging for guaranteed email delivery

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AOL, maybe other ISPs, will be charging for guaranteed delivery of email service, more info here.

In customer service, I've worked with abuse teams and email engineers for years, and the AOL guys are helping out. They tell me this might help with spam, but what they really need is enough support to make existing systems work. For example:

  • most abuse staffs are way below headcount, and need hiring. Some don't even work on weekends.
  • it's very easy to game automated spam blacklists, this has affected us a number of times

Charging for delivery creates a system of privilege on the 'net, and with some ISPs trying to get unfair competitive advantages in other ways, this is the wrong time to do that.

Let's help out underworked abuse staffs… instead of focusing on dubious systems, let's get the ones we have working right.

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