Hey, as I post this, here's my take on an announcment this morning…
I really appreciate the attention that the NYC City Council and the Department of Consumer Affairs are focusing on the problem of bad apartment brokers.
Deception and bait and switch and so on are wrong, and I take it personally. As a result, we've been working on the problem for a few years, and have dealt with thousands of cases, relentlessly, but more's needed. We're already helping the Council folks out, since we now have quite a posse helping with this, including lots of supervising brokers and volunteers.
We feel very strongly about this, having learned from Elaine Bennis what a "blood sport" NYC real estate is. I personally bring with me the persistence and animal magnetism of George Costanza; the latter inspired me to corner Eliot Spitzer at a luncheon for help, very appreciated.
I feel the Council and DCA will be very effective, and I've already shared some of the knowledge of a few years of this with them. Ususally, I say I'm not Batman, more like McGruff the Crime Dog; but regarding brokers, I'm Inspector Javert.
… just to be sure, my efforts are just part of the team effort from craigslist customer service, but this project has mostly been me, over a period of a few years or so.