Hey, you know that customer service at craigslist has been pursuing bad apartment brokers in NYC for a few years.
After an investigation by the NY City Council, the Department of Consumer Affairs is now getting very aggressive regarding deceptive ads posted online by brokers.
We've been helping 'em out, being careful to protect the rights of the accused.
I figure that is both a "surge" and an "escalation".
Next… working with the NY Department of State, which regulates broker licenses.