Online government customer service in the UK: FixMyStreet.com

Online government customer service in the UK: FixMyStreet.com

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Fix My Street is a British effort like 311 as in NYC and San Francisco. The deal is that you see a problem, maybe a pothole, then you can report it to local government and they fix it.

Even better, they have an iPhone application, with more smartphones to follow. You see a problem, take a photo with your phone, and upload the report immediately.

Check out this demonstration, and here for a report generated via a phone.

I feel this is a really big deal, useful, and a model for more.

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7 Comments

twodogkd

Nice but how about my town Riverside, CA, a city of 300,000 with rapid growth due to its proximity to Orange County, LA, San Diego, that IS FORCING OUR GREYHOUND BUS SERVICE OUT OF RIVERSIDE and is paying about $625,000 to force Greyhound out, despite the fact it serves 80,000 passenger trips a year.
We have City Council that want to be big city folks, important, and have theaters and arts and culture, and they think the way to get closer to that ideal is to get rid of Greyhound and take all the small businesses downtown by eminent domain.
It will be tough on tens of thousands of people and our city Council said they can catch the bus 10 miles away if they need to visit someone.

joe v

if it's any consolation…
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Beethoven Mozart
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Cher Charles Schwab
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Tom Cruise George Bernard Shaw
Leonardo da Vinci Suzanne Summers
Walt Disney Sylverster Stallone
Thomas Edison Thomas Thoreau
Dwight D. Eisenhower Jules Verne
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Galileo
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Albert Einstein
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Terry Bradshaw FOX NFL
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Cammi Granato Olympic Gold Medal winner Ice Hockey
Ty Pennington Extreme Makeover, Home Edition
Mariette Hartley also has Bi-Polar disorder
John Dunn author
Paul Orfalea started KINKO'S
Peter Wright Wright's Law attorney, has dyslexia, dysgraphia, and ADHD
Dr. Ned Hallowell author, operates Hallowell Center that diagnoses and treats ADHD,
has dyslexia and ADHD

alistair

Craig, if you're interested, I can introduce you to the people at FixMyStreet and lots of other people initiated – government communication projects that they have set up in the UK.

alistair

Craig, if you're interested, I can introduce you to the people at FixMyStreet and lots of other people initiated – government communication projects that they have set up in the UK.

alistair

Craig, if you're interested, I can introduce you to the people at FixMyStreet and lots of other people initiated – government communication projects that they have set up in the UK.

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