"It’s Time for (Federal) Chief Web Communications Officers"

"It’s Time for (Federal) Chief Web Communications Officers"

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Hey, there are folks in Washington who are trying hard to deliver superior public service via the web, and to better show how government operates and how that can be improved.

Candi Harrison, in It’s Time for Chief Web Communications Officers is an experienced web manager, now retired, who has a great idea. Let's get Federal web managers into positions which make it easier for them to serve the public.

Here are the specifics:

So many exciting things going
on in the government web world…so many opportunities. The Chief CIO is
out there with a great agenda. The White House Director of New Media is
turning government as we knew it upside down. The advocates for
transparency and citizen engagement are getting action. But I still
don’t see any movement to address the huge void in the way the
government manages the content of its websites. So – once again
(because I’ve been yipping about this for years) – I say: it’s time for
Chief Web Communications Officers!

The Director of OMB should
designate a Chief Web Communications Officer (CWCO) for the government
and should direct each agency head to designate a Chief Web
Communications Officer for the agency. The CWCOs should have the same
stature in the agency as the CIOs and Public Affairs Directors/New
Media Directors, with whom they must work. That would give the agency a
powerful triumvirate for implementing the President’s directive for
transparency and engagement and for ensuring that the public gets the
high quality of service that their taxes pay for.

For me, the big recommendation makes the CWCO the lead customer service rep:

Serve as director of citizen
services. Assess and monitor citizens’ wants and needs and work with
agency managers to address those needs. Establish and enforce customer
service standards. Measure customer satisfaction and work with top
management to improve customer service.

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3 Comments

Fred

The need for accessibility and transparency is an urgent one as indebtedness is subtily foisted upon present and future generations unnecessarily, since better alternatives to budget reconciliation exist not requiring further borrowing but widespread citizen consent and participation. It's all now possible!
Companies like Craigs can be chief implementeers since now having an international audience, accessibility and participation. The stage is set! Let's do it!

Fred

6/15/09
Craig:"we- as a people" have gotten where we've long needed to be; where we can constructively influence and 'persuade' governance toward further generally beneficial progressions and modes.
In the area of health solutions there has emerged advanced ways to prevent viral proliferation of Corona, Rhino, West Nile, N1H1, HIV etc whose further spread can be impeded through non-medical non injectible non- vaccine antidotal approaches, even as can the mosquito borne virus transmissions of such deadly mosquito transmitted virus contagions as Malaria, Dengue fever, West Nile etc.
The continued disregard of such answers has made apparent unnecessary expenditures of money and loss of precious lives.
During recent years also government agencies [NOAA, National Weather Services, National Forestry Services (Western station) have been shown ways to more quickly extinquish wildfires occurring in inaccessible regions – with demonstrations of efficaxy- not requiring useages of costly supertanker drops of toxins, costly importing of out of state firefighters and sustaining injury of firefighters and needless loss among their courageous ranks, loss of property etc and yet no interest shown or collaboration sought even when offered. These are superbly advanced initiatives, timely and ay timelessly characterized, requiring now public acquisition, since governance appears to be threatened by the efficacy, but likely unnecessarily fearing being supplanted; since all such enactments have always been provided with offers of further collaboration. Recently the WMO {World Meteorologival Organization of the United Nations] was contacted and a demonstration of efficacy provided, also with no subsequent response to a collaborative invitation and offer
With another summer of atmosphericallly induced weather and health disresses and ocean gloor displacements resulting from melting ice caps etc the need for more advanced measures being in place to counter such eventualities is an urgent one being still missed by contemporary governance wanting to perpetuate outworn systems of maintenance and remaining solely dependent upon institutions whose limits have been obviously reached and fortunately now surpassed.
Craig can we enlist YOUR further collaboration in this matter. The need is an urgent one and governance need by further instructed and obviously better advised.

Fred

6/14/09
Since there is obviously more need for Internet Surveillance and ensuring optimal Inter-direction why can't we do more ourselves through polling, {DVDS} dedicated virtual directive sites/threads, national and international in-chat/interchat rooms, video 'Faceoffs' to get people of varied states and countries further interacting cooperatively; ideally uniting Individuals. The terms and conditions for useage can clearly detail protocols and preferences for such ideal networking engagements.
The stage is set! We're almost there -if not already- through international Craisglistings and similar social networking sites. Our time is now! Let's make more full usuage of our hard won potential and likely save lives in the process. "If not now when?"
Haven't we come too far to turn out back on further progression?
Already diverse peoples have been brought in civil touch with one another through the web that has become as an external soul of us all an 'Internet oversoul' (a whole yet greater than any of its parts). We can 'get along' here. The potential yet remains to be more fully utilized. Where we we can go from here remains yet largely unexplored. The beginning has been festive, the longer trek yet to prove superlative!
An international Awarding and celebration may be in the offing, inviting listing of and acknowledging and commending most frequented and creative best organized, optimal etc sites. It would become like a new Internet Olympiad we could also peteition and invite companies to provide prizes (but don't get me started :0) Yes, I'll help)!

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