Ian Livingston, CEO, British Telecom

Ian Livingston, CEO, British Telecom

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Ian Hey, the Traveling Geeks met him last night at the BT Tower.

Apparently the guy publishes his email address, and gets a few customer service emails every day.

He answers or delegates each one.

I don't believe the CEOs of AT&T or Verizon do that, nor do they have any direct reports doing something like this.

(Related: this is why a President needs to keep his Blackberry.)

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2 Comments

Wild Willy

Far too many U.S. CEOs likely don't even READ their own e-mail, let alone respond to it. In one of my former lives, the CIO (yes, the Chief *IT* Geek) had his Administrative Assistant *print* out every one of his incoming e-mails. He would then scrawl his responses on selected messages by hand and have her enter them and e-mail them back to the senders.

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