Jeffrey's a web manager at EPA, who has lots of serious experience and advice for good customer service for government.
Check out Social Media: Some Resources and A Challenge including:
- Social Media Subcouncil’s wiki
- Social media and the gov’t: a brief overview for managers
- social media section of webcontgent.gov
- usa.gov has several lists of social media efforts across US gov’t agencies at all levels.
I, for one, welcome our new Nerd Overlords.