San Francisco moves ahead with net-based customer service

San Francisco moves ahead with net-based customer service

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I'm passionate about the unexciting, like getting a pothole fixed or the garbage removed, not thrilling until you need it done.

Cities including San Francisco have 311 systems, you call or use the Web to tell 'em what you need, and it gets done. 

What the new deal is that by opening up the 311 application program interface (API) you make it easy for software people to find better ways to make use of that service data.

Mayor Gavin Newsom announces the next step: San Francisco to Open 311 to Developers

With a tweet or text — potholes, broken street lights and other issues are being reported and fixed.
The 311-Twitter service has made it easier for constituents to connect
with government and has helped city agencies respond to problems faster.

The 311 Center is at the heart of our efforts to improve government
accountability and transparency. Since its launch in March 2007, 311
has answered over 7 million calls and thousands of more requests online.

we are going to transform 311 into a tool of even greater value by
building an Open 311 platform. Open 311 will allow software developers
to write web applications that do two things: 1) get service request
data from the 311 system, and 2) submit new service requests to city
departments.

Making an Open 311 API (Application Programming Interface) available
to our tech savvy citizens will open the current 311 service to those
who wish to build applications on top of it.

We hope that many applications will be built from Open 311. For
example, a smart phone application that allows citizens to easily
report new issues to city departments with their device’s camera and
GPS system. This would create mapped and photographed issues that make
it easier for the city to locate, investigate and resolve problems.

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