Good customer service from USAJobs (h/t Candi Harrison)

Good customer service from USAJobs (h/t Candi Harrison)

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Federal agencies continue to serve the public in an increasingly better way, and Candi Harrison, a former Federal web manager, knows all about it.

I recommend her blog, and in particular, The New USAJobs – Great Customer Service!

And the award for Best Customer Service goes to…USAJobs! Finally – a federal agency (the Office of Personnel Management) that really, really listened to its audience and gave us what we want. Plain. Simple. To the point. 


The new USAJobs website looks like Google. It’s a stripped-down version of its former self (which really wasn’t too bad). It recognizes that people want to do one basic thing when they visit: find government jobs. Yes, you can still get background information about working for the federal government. Yes, if you are you in a special audience group – veteran, student, person with disabilities – there’s a link right there for you, front and center. But nothing gets in the way of that single top task: find a job.

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