Survey of US Gov't web sites show increasingly happy public

Survey of US Gov't web sites show increasingly happy public

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Hey, looks like some serious survey was work done looking at how people
feel about Federal sites, comparing that with commercial sites. Looks
like
all the ongoing work is getting noticed.

Here's a pretty good summary from NextGov.

Citizen satisfaction with federal Web sites increased significantly in 2009, indicating that efforts by the Obama administration to increase transparency in government are getting noticed.

For the last quarter of 2009, more than 250,000 citizens surveyed gave federal Web sites a satisfaction rating of 75.2 out of 100 points, according to a report released by ForeSeeResults, a market research
firm that issues quarterly reports on public opinion about federal Web sites
in
conjunction with the American Customer Satisfaction Index. Survey
respondents also awarded federal Web sites a satisfaction rating of 75.2
for the third quarter of 2009.

"Normally private sites perform better, because they're less limited by
budgets and federal policies," Freed said. For example, the federal
government places restrictions on cookies, or the code stored on a
computer that allows Web sites to remember visitors. "But the results
show
that satisfaction with a lot of the top performing sites exceeded what
we see in private sector — even with Amazon and Google — which is pretty phenomenal," he added.

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