Finishing up my visit to Washington, and I've committed to further bottom-up innovation with a number of groups here, most notably Veterans Affairs.
The deal is that the rank and file of an agency know a lot of what's really going on and how to fix it. Let's recognize that in the public sector and the private sector. That can lead to a lot of business process reengineering, particularly for customer service. Really worth a lot of support.
(I have no plans to adopt anyone, though.)