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Need your ideas regarding serious improvements to Fed web sites

Okay, the deal is that Fed workers are seriously interested in better customer service, etc, via their web ops. I've worked with these folks for years, they're the real deal, and are really listening.

Here, the idea is a for-real thing that starts Monday:  The National Dialogue on Improving Federal Websites.  It's a nationwide, two-week online conversation with web experts and the public to generate ideas for re-inventing how the federal government delivers information and services online.  It's part of the larger .gov Reform Initiative launched earlier this summer by the White House and the U.S. General Services Administration.
 
The dialogue will launch Monday, Sept. 19 at 2 pm ET and run until Friday, Sept. 30.  You'll be able to access it at:  http://www.usa.gov/webreform/dialogue.shtml
 
The purpose is to allow people to submit and vote on ideas for improving various aspects of improving federal websites, such as:  content, search, usability, accessibility, social media, multilingual content, and online services.   The .gov Task Force will review the ideas and consider them as they develop a National Web Strategy and make recommendations for streamlining federal websites, strengthening federal web policy, and improving citizens'  experience with federal websites.
 
The country really needs you to help out.
 
I'll be directly involved, probably obsessed on the customer service side.
 
You can also follow comments about the dialogue on Twitter using the hashtag  #dotgov.
 
Please spread the word, I really appreciate it.

13 Responses »

13 Responses to Need your ideas regarding serious improvements to Fed web sites

mike says:

Hi, Iam erritated whith this guy posting
tones of adds about auction cars. one or two
sould be in off. Dont you think

Mariane Sweeny says:

There is a great deal of information available to us on our government websites and it is impossible to find with the current search functionality. I believe this is because search systems are designed and configured by technologist and not by information architects or user experience professionals. A user centered approach that incorporates technology considerations is the key. Sign me up because I am both and would welcome the opportunity to make critical information available to those looking for it.