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Blog Posts Categorized: Any Initiative and 'customer service'

Knowing When to Keep Your Mouth Shut

December 29, 2014

Back in '77, I had recently taken a job at IBM Boca Raton, in the "advanced technology" department. It was beginning to dawn on me that I needed to be somewhat less nerdy in behavior, if not core, attitudes. A few folks visited what was then Bell Labs, which had been responsible for a lot… Read more »

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When You Practice What You Preach…

December 19, 2014

I'm hearing, anecdotally, that cultural transformation at VA and elsewhere might have been nudged into motion by relentlessly handing out my business card and practicing what I preach. The big thing I've learned here is that for me, tech skills and money aren't what gets the job done. What works is bearing witness to the… Read more »

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Travel Tips, Inspired By Misadventures

August 11, 2014

Okay, you already know about useful sites like TripAdvisor and SeatGuru, and you're doing your best to accumulate and use frequent-flier points. Here are some tips to cover the other stuff, inspired partly by my own misadventures. The context for these tips is that I travel for public service and philanthropy, not business; I haven't… Read more »

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Why I speak ONLY for myself

July 23, 2014

Hey, recently I've made a point of reminding people that I haven't been a spokesman for craigslist, or had any role in management since 2000. My deal is that, as a manager, I kinda suck, but I found my calling in customer service, and every day I saw how we helped people put food on… Read more »

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Just a few more days to help out America's heroes

June 30, 2014

Hey, there are just a few days left in Veterans Charity Challenge 2 and we're raising money to help out folks who are risking their lives for us, and their families. We need your help. I figure, the least we can do is give back. These charities do some really innovative work to support vets, and other… Read more »

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Thanks from the Chief Nerd

June 23, 2014

Hey, everyone, my team and I've been reading everything you've kindly posted in response to my updates and posts. My natural, nerdly, inclination is to respond to all, but that doesn't work, and my focus must be to get good work done. That work is mostly craigslist customer service, public service, and philanthropy. In my… Read more »

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