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Blog Posts Categorized: Any Initiative and 'customer service rep'

Knowing When to Keep Your Mouth Shut

December 29, 2014

Back in '77, I had recently taken a job at IBM Boca Raton, in the "advanced technology" department. It was beginning to dawn on me that I needed to be somewhat less nerdy in behavior, if not core, attitudes. A few folks visited what was then Bell Labs, which had been responsible for a lot… Read more »

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When You Practice What You Preach…

December 19, 2014

I'm hearing, anecdotally, that cultural transformation at VA and elsewhere might have been nudged into motion by relentlessly handing out my business card and practicing what I preach. The big thing I've learned here is that for me, tech skills and money aren't what gets the job done. What works is bearing witness to the… Read more »

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Travel Tips, Inspired By Misadventures

August 11, 2014

Okay, you already know about useful sites like TripAdvisor and SeatGuru, and you're doing your best to accumulate and use frequent-flier points. Here are some tips to cover the other stuff, inspired partly by my own misadventures. The context for these tips is that I travel for public service and philanthropy, not business; I haven't… Read more »

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6 Women Who Are Disrupting the Startup World With Social Change

March 25, 2014

Folks, my team and I have compiled a list of 6 women who are really disrupting the startup world with social change. These women are in no particular order, but are listed here because their work is admirable, and they really have their boots on the ground, working to make a real difference. Grace Garey:… Read more »

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Best Advice: Choose Your Fights Carefully

March 5, 2014

Confrontation is a natural mode for many humans, even nerd-variants like myself. It's a useful emotional vent, but can also be quite profitable by polarizing interested parties, and then selling one's services to one side or the other. Lobbyists and consultants in Washington generate a lot of billable hours that way. Me, well, I've learned… Read more »

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Things I Carry: A Nerd's Survival Kit

January 24, 2014

To make sense of the following, consider that I identify as 1. nerd, fifties-style, and 2. customer service rep for over eighteen years. While customer service comes first, my time is also spent in public service and philanthropy, quietly for the most part. For me, all that means I need a lean and effective set… Read more »

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