#20yrscraigslist: one lesson regarding trolls and customer service
Posted on March 3rd, 2015 by Craig Newmark
Posted on March 3rd, 2015 by Craig Newmark
Posted on February 25th, 2015 by Craig Newmark
Sunday school, over fifty years ago, I learn that I should know when enough is enough.
In 1999, I re-articulate that to myself: no one needs a billion dollars.
A year later, people help me understand that, as a manager, I suck. So, I hire someone smarter than me to run the company, and stick with customer service.
Few years ago, as I grow useless, I see that everyone else in customer service is smarter than me, and maybe I need a break from abuse. So, I focus on lightweight customer service.
(Most of my time otherwise is public service and philanthropy.)
Everyday, I’m reminded that we help people put food on the table, help people get jobs and a place to live. Maybe we have changed the world, seriously.
Sure, this isn’t the usual approach in Silicon Valley or anywhere else, but I’m a nerd, and…
Nerd’s gotta do what a nerd’s gotta do.
Posted on February 24th, 2015 by Craig Newmark
Hey, this past weekend my team and I were really impressed by the tweets from the #FemaleFounders Conference. This is the real deal. Y Combinator, founded by Jessica Livingston and Paul Graham, just hosted the second Female Founders Conference, where women shared their stories and practical advice for building a company.
If you're ready to take action, another event coming up that's focused on Women Startups will be the Women Startup Challenge and TeleSummit, hosted by Women Who Tech. You can get involved.
As a nerd, and I've said this before, I don't believe in settling, I believe people should be treated fairly. And that's still not happening. With events like these we are headed in the right direction, though.
There was some really good advice coming outta the hashtag #FemaleFounders, so my team and I put together a Storify to put some of our favorites in one place (folks, it was really tough to only choose a few).
Here are some highlights that stuck out:
You can read the rest of the Storify here.
Were you at the conference? Or were you following along? I'd appreciate it if you shared some of your favorite quotes and advice. This is another step in the right direction…
Posted on February 20th, 2015 by Craig Newmark
Folks, I figure it's really important to highlight women who are really making positive changes across the tech sector. These people aren't often given the recognition they deserve. If you're able, please support 'em and follow them on Twitter. They're the real deal.
1. Jessica Greenwalt, CoFounder & Lead Designer of CrowdMed
While in high school, she started a freelance design company which grew into an international design and web development firm, then Founded Pixelkeet, the world's only "parakeet run" graphic design & web development firm.
More recently, Jessica CoFounded CrowdMed, whose approach and health care innovation helps people to overcome obstacles and silos that exist within the medical establishment – empowering patients and assisting doctors who simply cannot know everything about every medical condition. CrowdMed helps diagnose medical issues faster and more accurately – not only improving outcomes, but saving lives.
2. & 3. Alice Brooks and Bettina Chen, Founders of Roominate
Alice grew up playing in her dad’s robotics lab and made her first toy when she was only eight years old. When she asked her dad for a Barbie, he gave her a saw instead. So she made her own doll out of wood and nails! As a young girl, Bettina loved Lego and built cities filled with spaceships with her older brother. More recently, Bettina has conducted research on bionic contact lenses and worked as an electrical design engineer at Discera and KLA-Tencor.
Alice and Bettina are changing the way girls play and learn through Roominate, our innovative line of wired building toys for girls. Roominate is designed to get girls ages 6+ excited about STEM (science, technology, engineering, and math). With Roominate, girls practice hands-on problem solving, spatial skill development, and get an intuitive introduction to circuits. Roominate blends creativity, engineering, design, and fun.
4. Rose Broome, Founder & CEO of HandUp
Rose is passionate about using the power of technology to create social change. She came up with HandUp after passing a woman sleeping on the street in the winter of 2012 and wanting to see a new way to give. Rose loves organizing the community and has been active in groups like Science Hack Day and Food Not Bombs.
HandUp is a direct donation system for homeless people and neighbors in need that lets you donate to a specific person via their web profile and SMS. Funds can only be used on basics like food, medical care, and housing. HandUp is currently in a pilot with 100 homeless people in San Francisco in partnership with Project Homeless Connect.
5. Grace Garey, Donor Ops at Watsi
Grace is obsessed with the idea that connecting people will change the world. Before she started working on Watsi, she studied post-conflict development in Ghana, lived in a hospital in India, did humanitarian advocacy in DC, and launched a student outreach program at Kiva that generated over $5M for entrepreneurs in its first year.
Watsi is a global crowdfunding platform that enables anyone to directly fund healthcare for people around the world. They're made up of a team of developers, doctors, and marketers building Watsi because they believe that everyone deserves healthcare.
6. Pooja Sankar, CEO & Founder, Piazza
Pooja was one of three women in her undergraduate Computer Science class at IIT Kanpur (India). She had grown up in an all girls high school, and her 50 male classmates had grown up mostly in all boys high schools. She said, "We were too shy to interact with one another."
Pooja explained that she started Piazza so every student can have that opportunity to learn from her classmates. Whether she's too shy to ask, whether she's working alone in her dorm room, or whether her few friends in her class don't know the answer either. She wants Piazza to be a remedy for students who are not given the intellectual space, freedom, or support to fulfill their educational potential and desire for learning. Piazza is designed to connect students, TAs, and professors so every student can get help when she needs it — even at 2AM.
Who would you like to see added to this list? Add your suggestions to the comments, and my team and I will take note. Thanks!
Posted on February 17th, 2015 by Craig Newmark
The deal is that on February 26th, the FCC will vote on rules that promote strong Net Neutrality, which is about a level playing field so that regular people can compete with companies that prefer privilege over competition.
John Oliver makes it simple:
We’re talking about about what they call reclassifying Internet service provides as “Title II telecommunications services.” Specifically, the FCC is applying “light touch” Title II, with no rate regulation, no tariffs, no painful administrative filings, and no last-mile unbundling.
It’s not about Internet regulation, it’s about the best balance between government and market forces.
That’s required to protect American consumers from bad behavior, a big deal considering the following kind of thing:
Let’s keep the Internet the best level playing field we can.