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W-S files

Extra thanks for VBA workers from your nerd-in-residence

December 27, 2013

(the Winston-Salem VARO before and after pictures, showing VBMS kicking in for real…) The Dept of Veterans Affairs does a lot of different things for vets. Most of the workers are on the VA medical side, but there's also a group that processes benefits payments for vets. That's the Veterans Benefits Administration–VBA–and they work on over… Read more »

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birdbath
birdbath

5 Ways to Attract Birds & Squirrels to Your Yard

December 23, 2013

Okay, so my "home office" extends to the deck, and I have a bunch of feathered and furry friends who stop by. The wife and I have created the #Crileen Birdography Spectaular (that's Craig and Eileen…) to document the visitors. We've identified 48 species as of September 2013. As a nutty connoisseur, here are my suggestions… Read more »

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USE!!!
USE!!!

Bearing witness: Shinseki does right for vets

December 19, 2013

Sometimes people in Washington do a really good job, but take a lot of crap unfairly. Sometimes it takes a "nerd-in-residence" to start to set the record straight. This is the short version; every topic below deserves longer treatment. In 2009, Eric Shinseki took over the Department of Veterans Affairs, with the mission of doing… Read more »

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CSR
CSR

10 ways to rule at customer service, hint: watch out for astroturfing

December 18, 2013

I've been doing customer service in different capacities for the last 32 years, more or less… I joined IBM in '76, became a Systems Engineer in '82, did that into '93. And have been a craigslist (CL) customer service rep (CSR) since 1995. It's a tech customer service kind of thing. This is a good time… Read more »

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update
update

This is not an exaggeration: Over a million dollars raised for nonprofits

December 17, 2013

Folks, huge news! The #HolidayChallenge just passed $1,000,000. That's a million dollars for charities. As many of you know, I'm helping to fund the CrowdRise #HolidayChallenge to help nonprofits around the country raise money this holiday season. This is many of the orgs' year-end fundraising campaign, and they could really use your help. There are… Read more »

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Pledge DefineAmerican
Pledge DefineAmerican

Will You Stand With Me For Equality For Immigrants?

December 16, 2013

Folks, I support immigration fairness. I received an email from Jose Antonio Vargas this morning about showing support for fairness and equality on behalf of immigrants. I'm from a family of recent immigrants, and like to note that now and then. Jose said: Today (Monday), just as Congressional members prepare to go home for the holidays… Read more »

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APPCAMPFORGIRLS
APPCAMPFORGIRLS

5 More Women in Tech Organizations You Should Know

December 12, 2013

Folks, a while back my team and I created a list of the Top 10 Women in Tech Orgs and I'm following up with some of the suggestions that have been sent in. I checked out all of the orgs that people commented about, and appreciate the great women in tech organizations that are really… Read more »

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gov
gov

Big Idea 2014: How to Fix Washington's Approach to Tech

December 10, 2013

Much of the business of Washington is based on getting info around, much of the good news has not been reported, and I'd like to get the word out to make things better. This is the short, oversimplified version, based on 37 years of direct observation in both private and public sectors. This is mostly… Read more »

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craigbdaymeme
craigbdaymeme

5 Fun Facts About Craig on his Birthday

December 6, 2013

The craigconnects' team here to wish Craig a very Happy Birthday! We thought we'd share 5 fun facts about Craig with you on his birthday. Craig always says "I'm not as funny as I think I am," but he's wrong. His "rabbi" is Leonard Cohen. He usually says it like that, too, with the quotation… Read more »

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gt
gt

5 Ways to Participate in #GivingTuesday

December 3, 2013

Hey, #GivingTuesday is the real deal, and I'm happy to be able to participate in it. #GivingTuesday's a global event that inspires people to give to causes they're most passionate about. My gut tells me this is really good, #GivingTuesday has gotten what sounds like real traction, with 10k partners in all 50 states and… Read more »

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