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What It Means to Be SAFE – a guest blog post from the USO

Safe – such a small word but one loaded with meaning.  To be safe is to be free from hurt, injury, danger or risk. Our troops’ primary focus is to uphold and keep safe our American tenets. Our military families’ primary focus is the safe return of their loved ones so that our service men and women enjoy the rewarding and fulfilling life they so richly deserve.

At the USO, we have a long tradition of “standing by their side” wherever troops are serving — at forward operating bases in a war zone, at military hospitals, in airports or on bases around the world.

Just this week, we officially opened our newest center: the USO Warrior and Family Center at Fort Belvoir, Va. It’s the first of two new USO centers in the United States specifically designed to promote a community of care and provide resources, programs and support to our men and women in uniform, especially our wounded, ill and injured troops as they prepare to return to active duty or transition to the next phase of life.

These new centers will be the largest we've ever built but that is not what makes them special. Their mission makes them special. Medical experts tell us that healing happens in places outside an operating suite or rehabilitation facility. Our programs will help troops sustain hope and build confidence in a happy and fulfilling future, keep families together and strong, ensure troops and military families develop a plan for their future and help them build a support network that’s there when progress falters.

These Americans have done their part. Now, as many return to communities across the country and others continue to serve, it’s our turn — all of us — to “stand by their side.”

Supporting the troops has to be more than a slogan. It has to be reflected in action.  Jeep® joined the USO’s mission by contributing more than $1 million in funding and vehicles to the USO for use in programs that directly aid service members and family in their efforts to re-acclimate to civilian life.

Jeep Operation SAFE Return ( was created to address the special needs of returning service men and women along with their families. The program pays tribute to our service men and women through the USO with:

      • Secure Transport: A provision of Jeep brand vehicles to be utilized at USO centers for the transport of troops and supplies
      • Aid for Transition: The brand will assist in their reintegration process through a veteran employment initiative as well as an incentive toward the purchase of a Jeep brand vehicle
      • Freedom Adventures: Through homecoming celebrations and light-hearted engagements, the Jeep brand will provide a much needed hiatus for our troops
      • Enduring Care: Support for the USO continuum of care to assist the wounded, ill and injured troops at the USO Warrior and Family Center at Fort Belvoir, Va.

To encourage volunteerism, Jeep also hosted a day of service at the USO Warrior and Family Center at Fort Belvoir, VA during which its employees provided a night of fun and food for our troops and their families.

Jeep’s Operation SAFE Return invites the public to pay tribute to our troops. Now through May 27, the brand will donate $1 for every person who pledges to join the movement and tweets out their efforts using the hash tag #joinOSR. Through community giving, this program will make a real difference for our troops and their families.

The USO is a private, nonprofit organization, not a government agency. It is through the generous support of corporate partners and individuals that we are able to lift the spirits of America’s troops and their families millions of times each year at hundreds of places worldwide. To lend your support to Operation SAFE Return, please visit


Sloan Gibson is CEO and President of the USO. The organization lifts the spirits of America’s troops and their families millions of times each year at hundreds of places worldwide and provides a touch of home through centers at airports and military bases in the United States and abroad, top quality entertainment and innovative programs and services. To learn more about the USO and Operation SAFE Return, please visit and



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Internet Freedom Day: Giving a voice to the voiceless

Hey folks – today is Internet Freedom Day and that's a really big deal. A year ago, many good people on the Internet came together to stop SOPA. Internet Freedom Day reminds us that we all need to work together to preserve what we have and to help everyone realize their own individual voice. It's something which we assert frequently, not just one day, but it's one way to remind ourselves that what we take for granted can be lost.

This year, I asked folks: How does the Internet give you a voice?

I got a lot of really good responses, and wanted to share some of them with you on Internet Freedom Day.

danah boyd: Senior Researcher at Microsoft Research:  In a broadcast environment, the young punk troublemaking activist version of me would never have been given a microphone.  In a world of credentialing and hierarchies, I was nobody. But in 1997, I started blogging. I started documenting what I saw and providing my interpretation of key socio-technical issues. I was able to draw people in and build an audience based on my insights, not my status. This became the foundation of my career. As a teenager, the internet allowed me to realize I wasn't alone. As an adult, the internet allowed me to use my voice to share knowledge and inform others. I wouldn't be who I am if it weren't for the internet.

Gary Vaynerchuk, Author, Wine, and Social Media Expert, ‏@garyvee: Allowed a jersey wine retailer like me the chance to speak to the wine world by never leaving my office and not rely on media.

Elisa Camahort Page, ‏Co-Founder of BlogHer, @ElisaC: When I started using it myself it changed ALL. Made me a writer, an activist & finally an entrepreneur.

Ilyse Hogue, ‏President of NARAL, @ilyseh: I've never had trouble having a voice, but it sure as hell has made it louder! #InternetFreedom

Deb Schultz, Co-host of Tummelvision, @debs: Voice is awesome. Step 1…let's think big and move to step 2 – better conversations and action! #internetfreedomday #tummel

Tara Hunt, Author and Entrepreneur: Every time I was lost, the internet found me. Or rather, the people on the internet did, but without the platform, it wouldn't have been possible. Because of the internet, I found a voice, I built a career, I wrote a book, I became a public speaker, I traveled all over the world, I met (and meet) thousands of interesting people I wouldn't have otherwise, I started movements, I joined movements, I met my cofounders, I met the love of my life, I adopted my dog, I keep in touch with my son, I learn and grow every single day…I don’t know if I could even imagine a world without the web. My IRL world and my virtual world are interlinked so deeply that there are no clear boundaries.

Danielle Brigida, Senior Manager of Social Strategy at NWF: The internet gives me a voice, but it also gives me new ears to listen. I feel like I learn so much every day from the people I associate with online. I also know that while it provides unique ways to express myself, it can extend the life of my experiences elsewhere– offline.

Jill M. Foster, Founder of Live Your Talk: The Internet breaks the world of self-assertion wide open. It has become many things, centrally a testing ground for my perspective and creativity. Could an idea work on online video? or better through a photo essay? Or is it better written, brief, and social? It lets answers to these questions be tested more than what I ever imagined; that's powerful for testing voice and point of view. And strangely, the Internet has revealed when silence is golden too, leaving the voice to turn inward or offline.

Sheila Katz, Associate Director of Ask Big Questions: Without a doubt in my mind, I know that the internet has maximized my voice…..[Today] I posted an article on gender equality and shared information on organizations I feel passionate about. I use social media to fundraise for excellent causes, share my voice in national conversations around important issues, and to get more students asking Big Questions. I use the internet to create community and spark action.

@Britrock: For squirrels it obviously gives them a voice where in the past they only had squeaks.

@jamie_love: Allows us to create a user generated new media, in an era where journalism is under-funded and reporting scarce.

Margaret Carney Myers: I get to read about people doing things I have only dreamed of – like protesting the Keystone pipeline on stolen Native American land.

@jerryjamesstone: I am big into food issues and recipes and I am able to explore that with. #InternetFreedom

@connectaschool: If we want to nurture a critical mass of young people who trust and respect each other, we need an Internet that fosters freedom of expression. If we want to empower future leaders to work together towards a healthier and safer planet, we need an Internet that supports an open and fair exchange of ideas.

Team Antenna in Lajan Village, Kurdistan, Iraq, cheer a green light on their modem! The group is participating in Touchable Earth, the first digital world book for kids where kids in each place explain all the facts about it. The Christopher Stevens Youth Network will support efforts like this in 20 countries.

@chr15_eat0n: The internet allows me to connect with freedom fighters around the world & act in solidarity with them.

@yearofkindness1: I started a youth empowerment and anti-bullying movement in my school focusing on bravery and awareness.  The Internet allows me to reach people all over the country at the same time, and it works!

Debby Guardino: I’m just a teacher. I’m not anybody special. But by spending a few weeks on a computer in my living room, I was able to generate $400,000 in donations. I’m just blown away by the power of social media. It’s made me more confident. I feel like I can do anything when I set my mind to it.

Bessie & Claude DiDomenica: For many people, freedom and liberty seem to be ethereal nebulous concepts. However, people without freedom appreciate what we all often take for granted. Our thanks to craigconnects for the opportunity to remember ideas that are most precious to all of us: Freedom and liberty. We all need to work together to protect our liberties…Far too often, there are forces that don’t understand the shortsightedness of censorship.

Angela Young: I think that everyone has something to say. Traditionally, finding the right platform to say it was challenging. Now that we have the Internet, it provides the ability for each and every person to create their on platform to share what they need to, or are inspired to share with others.


I really want to help give a real voice to the voiceless where I can, and it's nice to start with the Internet – a place that gives me a voice too. We need to protect what we have in the US, and that includes really protecting our freedom on the Internet. Let's all make a point to remember #InternetFreedom Day throughout the year, folks, it really connects us and helps to give the powerless real power.


Department of Veterans Affairs gets real stuff done

(from the Department of Giving Credit Where Credit's Due)

VA is getting a lot of good work done, using IT to much better serve veterans, helping address the disability claims backlog, maybe their biggest challenge. Sure, the tech is a work in progress, but the greater issue involves skepticism and low expectations.

Toward this end, they had to change the way they built IT systems, getting together a partnership between the IT people and end users, and including stakeholders, like employees and Veterans Service Organizations. That's not easy in any organization, and a rarity in government. Could be the way IT should work everywhere in Washington, ending the era of big spending on failed projects.

Please don't underestimate this accomplishment; in my industry, incremental development engaging people who'll use the software, that's the norm. However, it's not business as usual in private industry, and rare in government where cost overruns and late delivery of buggy software is frequent.

A big problem, though, is about outdated expectations and getting the word out to stakeholders.  That is, more people outside Washington need to hear about what's going on, and to see that this computer work actually gets the job done.  More on this in a moment.

Veterans can receive ongoing financial benefits from VA, but that means getting through the disability claims system. That involves huge amounts of paper forms and documentation which is often hard to fill out, and suffers from the usual problems. Moving paper around is slow and expensive, and prone to getting lost.

Toward that end, VA has built and is now deploying the Veterans Benefits Management System, all about online workflow management. What's really novel about VBMS is that it was built by IT people working along with the people who'll use it. That's a novelty for government, it's real cultural change.

Filling out disability claims forms is challenging for anyone who doesn't do a lot of it.  So VA is making that easier with VONAPP Direct connect (VDC) on eBenefits.  VDC lets a veteran submit a compensation claim on-line in a turbo tax like, drop down format. VDC isn't a form, it is an electronic interview process that even pre-populates with the information VA has on the Veteran.Vets frequently get help from Vets Service Organizations, VSOs, either at nonprofits or local government and VA wants to partner with the VSOs to improve service.  VA is deploying an electronic interface for VSOs called the Stakeholder Enterprise Portal (SEP).  The deal with SEP is that qualified VSOs can use VDC to directly submit the veteran's data into VBMS  to build a claim and to track the status as it gets processed.  Having this realtime info on the claim makes VSOs even more valuable in the eyes of veterans.

The reality for many VSOs is that they work with existing front end claim builders, like VetPro, to fill in claim forms right, but on paper.  The Digits to Digits effort, D2D, defines the means by which existing software can talk right to VBMS.

In addition, VA is doing some real innovative partnership work with employees, hearing from front line workers about simple changes with large benefits.  For example, if a vet condition has been certified by a private doctor, then there's no point in doing that again with a VA doctor. That suggestion has resulted in the Disability Benefits Questionnaire, which helps get vets qualified more quickly and easily, saving time and money.

A related effort to speed processing is called Fully Developed Claims.The deal is that a claim that’s submitted with all the supporting medical records can be processed relatively quickly. Otherwise, VA must send multiple requests and gather evidence from multiple sources to substantiate a claim—which is a main cause of the backlog.  Fully Developed Claims also free up VA people time to work on more challenging claims, or to work on old claims.

We're seeing other existing partnership efforts pay off for vets. Google, as part of its VetNet effort, has worked with the Chamber of Commerce, Institute for Veterans and Military Families, Hire Heroes USA, VA, and DoD to build the Veterans Job Bank.  The deal is that employers mark job postings as suitable for vets, maybe even with a preference.  You can find it here.

The Blue Button effort is also paying off for veterans, it can be used to download and share both medical and service record info, which is being used by vendors who can read and update Blue Button info for better ongoing treatment.

Finally, VA just announced a contest, where private software developers are challenged to write software that talks to the existing VA clinic systems.  The clinics systems, Open Source VistA, is a real big deal, an early success story. Newly notable is the "open source" part, enabling new ways for VA to engage in partnership.

Partnership has been critical to each VA success, but that partnership has been limited to parties in Washington or in limited local areas.

However, there's been very little outreach to stakeholders outside that relatively small community.  Success is inhibited, it's at risk, unless stakeholders hear about good efforts, particularly they need to hear about new, successful efforts. That is, if no one's talking about a successful effort, it hasn't happened.

Those stakeholders include:

  • veterans and their loved ones
  • VA line workers throughout the system
  • nonprofit VSOs, local and national
  • government VSOs, generally local
  • politicians genuinely concerned with vets
  • Americans who support vets

If you don't keep people in the loop, it's a lot harder to get their buy-in and cooperation.

However, inclusion is really difficult to accomplish for a bunch of reasons, cultural and practical.

  1. The deal is that VA is getting a lot done with in the spirit of internal and external partnership.  However, a lot of stakeholders are way out of the loop, and are frustrated about that. They don't see much progress, and expect what they observed in the past, lots of money being spent with few effective results.Keeping people in the loop is just not expected in US government or business culture, no one teaches it.
  2. Knowledge is power, and not sharing is normally perceived as a means of retaining power.
  3. Bad actors in the press will seize on released news, and will ignore good news, but will attempt to buy audiences by exaggerating bad news.
  4. In Washington, failure is very damaging, and success is rewarded not so much;  personal networking dominates. (Contrast that to the Silicon Valley perception, where failure is just perceived as normal on the way to success.)

Well, people of goodwill can maybe help address that, first by writing a post focusing on success and what got there, writing with brevity. (done?)

Next, well, would be finding a way to broadcast VA success, along with some ideas of what made these efforts successful, or potentially successful.  In these cases, the critical success factor involves the kind of partnership perspective one doesn't often see in Washington.  I guess I've just volunteered to partner up.

I feel that we need to get this stuff to all stakeholders, seriously engaging VSOs and VA, making sure we listen to line workers.  (Seriously, I suspect I've just volunteered.)

Personally, I feel a lot of affinity for efforts like this.  I figure that if an American is willing to risk a bullet for me, I should give back.

As a nerd, well, I'm an IT guy.  As a customer service rep, I'm emotionally invested in the perspective of line workers and their customers.

A nerd's gotta do what a nerd's gotta do.


Sandy Hook Promise, an initiative to end gun violence in America

Folks, there are people in the tech community mobilizing to support an end to gun violence in America.

One month after the tragic mass shooting at Sandy Hook Elementary School, a group of Newtown, Connecticut citizens have organized to honor the lives lost by unveiling a national grassroots initiative committed to preventing similar tragedies from ever taking place again. The initiative's a nonprofit called Sandy Hook Promise (SHP, formerly called "Newtown United").

Sandy Hook Promise,

The folks that'll be at the unveiling of Sandy Hook Promise today include members of SHP's Executive Committee, participating victims' families, survivors, first responders, and other community members to launch this important initiative.

This morning, Sandy Hook Promise will share its plans for how an end to gun violence will be worked toward. SHP is asking folks across the country to make a promise to encourage and support common sense solutions that make communities and our country safer from acts of violence like the tragedy on December 14, 2012.

The tech community's combining its efforts directly with the Sandy Hook Promise organization, beyond the Causes Petition and the "Moment of Silence" efforts.

The families of Newtown-Sandy Hook also want us Post to Facebook and Tweet about the efforts using hashtag #sandyhookpromise beginning today, Monday, January 14. We must get all of America to sign the Sandy Hook Promise on the website.

Some sample Tweets:

    • Join me and people in Newtown in making the #sandyhookpromise to support common sense solutions to reduce gun violence at
    • I'm joining people in Newtown in making the #sandyhookpromise to protect our children and reduce gun violence. Join us at
    • Today, people in Newtown are making the #sandyhookpromise to reduce gun violence. Sign the pledge with me at

For live updates on the press conference follow @SandyHook on Twitter.


How does the Internet give you a voice?

Internet Freedom Day, January 18th, that's a big deal.

Folks, I want to know: how does the Internet give you a voice?  I'm collecting answers about how the Internet gives people a voice that I will share on Internet Freedom Day next January 18th.

Here’s the deal:

  • Write about how the Internet gives you a voice. You can either write a post on your blog explaining how the Internet gives you a voice or send me a blurb (300 words of less) at
  • Send a link to your post by email to by January 17th. Make sure you to include your full name, organization, your blog’s name and the blog post url if you decide to write a blog post for this.
  •  I will be doing a big wrap up post highlighting folks' reflections on January 18th, Internet Freedom Day.
  • Tag your post Internet Freedom, and feel free to link back to this open call to encourage others in the community to share their story about how the Internet gives them a voice.

We’ll sort through submissions and share some of the best ideas in a blog post on Internet Freedom Day on January 18th. We’ll also tweet some ideas, echoing just how important the Net is.

We take things for granted, like the vitality and freedom offered by the Internet. The Net potentially gives everyone a voice. However, it's not available to everyone, and that freedom must be asserted and sometimes fought for to keep it.

Internet Freedom Day reminds us that we all need to work together to preserve what we have and to help everyone realize their own individual voice. It's something which we assert frequently, not just one day, but it's one way to remind ourselves that what we take for granted can be lost.

To give a voice to voiceless, my team and I work to get serious network connectivity where it's a challenge. Specifically, we work with, a team which is really good at getting the Internet in difficult circumstances. For example, we've supported them in Haiti, the West Bank, and Kenya.

To help protect what we have in the US, we help preserve one of the laws which preserve freedom of speech. That's section 230 of the Communications Decency Act. Now and then, bad politicians attack it, but it's a strong protection against those who would suppress stuff that they just don't like. It's being able to voice stuff like this that let's me know the Internet really does give me a voice. We've worked with the Electronic Freedom Foundation to better explain CDA 230, so please check out this infographic:

And remember to tell us how the internet gives you a voice!