(the Winston-Salem VARO before and after pictures, showing VBMS kicking in for real…)
The Dept of Veterans Affairs does a lot of different things for vets. Most of the workers are on the VA medical side, but there’s also a group that processes benefits payments for vets. That’s the Veterans Benefits Administration–VBA–and they work on over a million claims from vets each year. They work hard but get a lot of crap. So this is for them…
Okay, folks, I’ve seen you get the job done, with lots of extra hours, that’s appreciated!
Next steps involve lots more use of VMBS to get stuff done, those photos illustrates that around 75% of the claims inventory has gotten online. It also means getting VSOs involved, which also means connecting outside software like VetPro connected to VBMS via Digits to Digits, D2D.
This is in my role as “nerd-in-residence” at the VA Center for Innovation. (That’s my designated term, I know who I am, and have a sense of humor.) (For Washington, I’m funny; granted that’s a low bar.) (The wife reminds me that I’m not as funny as I think I am.)