Knowing When to Keep Your Mouth Shut

IBM

Back in ’77, I had recently taken a job at IBM Boca Raton, in the “advanced technology” department. It was beginning to dawn on me that I needed to be somewhat less nerdy in behavior, if not core, attitudes.

A few folks visited what was then Bell Labs, which had been responsible for a lot of seriously good tech for decades. The Bell people proposed a port of the UNIX operating system to our new minicomputer, the Series/1.

(“Minicomputer” is a dated term, but this was the seventies, and I learned coding using punch cards anyway. “Punch card” is also dated, youngsters.)

UNIX was developed by the Bell people based on their work at the MIT MULTICS project, and the name is a pun. I’d studied UNIX a coupla years before, at Case Tech, since it was perceived as a really good example of software development and impressive new tech. It was written in the C programming language, developed by the same guys. That was new in itself, since normally operating system code was done in machine language. (Yes, I’m oversimplifying a bit.)

When our team returned from Bell Labs, they were pretty tepid about the idea, but I was asked for an opinion. I felt that we could do better, but that UNIX would be great for the Series/1. Maybe I mentioned that it was far superior than the official S/1 operating system, developed using what some call the “waterfall” approach.

[One of the most eloquent descriptions of “waterfall” software development by Scott Adams]

 

My approach was politically and socially clueless. I failed to realize that local management had made a major investment in the official operating system, not only financial but also their careers might’ve depended on the success of the software. My suggestion was a non-starter, and I kinda understood that I needed to grow in non-technical areas.

Sure, I coulda fought hard for some kind of joint effort with Bell Labs to migrate UNIX to the S/1. It probably woulda meant frequent commutes to New Jersey, a mixed blessing, since I’m … from Jersey. (Inside joke for fans of Sparks Nevada, Marshall on Mars, part of the Thrilling Adventure Hour.)

My take is that UNIX on S/1 would be a great success, given its existing reputation and legitimization by Bell Labs and the phone networks of the time.

That woulda had vast repercussions on the whole computer industry, since much of the subsequent industry was based on UNIX systems, particularly the earliest Internet (ARPAnet and Sun Microsystems). Sun and related servers powered much of the early Net, including about a year of craigslist.

UNIX influenced a lot of development, for example, the filesystem structure of and later Windows. A UNIX variant, Mach, powers Apple Mac and even iOS.

Much more importantly, Linus Torvalds decided that the world needed an open source, free version of UNIX, and went ahead and did it.

The result is Linux, which powers much of the current Internet, it’s everywhere but not obviously so.

For that matter, Linux is the basis for Android, which runs most of the world’s smartphones.

If the Bell Labs folks, with minor help from me, made S/1 UNIX a big deal, this would have disrupted this history in unpredictable ways. It’s probably good that I was timid, and decided to learn un-nerdly social behaviors over the course of decades. (I can simulate normal social behavior, but observe my clock running out at about 90 minutes. Seriously.)

Instead, both a phone company in Jersey and one in Ann Arbor ported UNIX to the S/1, but years later, and it’s rare to find someone who remembers the S/1, or even UNIX.

My path took me less technical for the most part, spending 11 years at IBM as a Systems Engineer, kind of a tech consultant for customers. That’s a technical position, but not like a UNIX porting engineer. I never completely lost contact with what I was about, for example, I remember learning C in what amounted to a storage closet at IBM Detroit in ’85 or so. (If you live in Detroit, that’s the building on Nine Mile, where it hits Southfield and Northwestern.)

In ’95 I learned newer programming languages, Java and Perl, to participate in the incipient dot-com industry, helping develop Home Banking for Bank for America, while starting something called craigslist.

Nowadays I do lightweight customer service, and a great deal of public service and philanthropy. I know enough tech to have a meaningful conversation with people, more than I need.

I guess I’m much better off taking the path I did. The world didn’t need anyone to disrupt the industry, particularly the path of Linux. People do benefit from a mostly-free service (like craigslist), which helps put food on the table, in the short run, and in the long run, ain’t bad to “do well by doing good.”

Middle Photo: http://dilbert.com/strips/comic/2014-10-12/

Lower Photo: http://www.ricomputermuseum.org/Home/equipment/ibm-series1

La Vida Craigbert

Craigbert colorCraigbert, or a really accurate portrait

During my IBM and Charles Schwab years (1976-95) I lived La Vida Dilbert [dilbert.com], seriously hardcore.

Dilbert really captures the truth of much corporate life, and does so perfectly from the software worker’s perspective. It’s also a brilliant commentary on organizational behavior.

Personally, I have to always commit to the Dilbert attitude, that things can be better, and that can be very trying when I spend time in Washington or in the nonprofit world.

It’d be too easy to lose hope, and then to work the system much like Wally, or many of the lobbyists of K Street. (There are genuine public service lobbyists, but not a lot.)

Anyway, Scott Adams lives in the Bay Area, not far away, and I tremendously appreciate what he does. I read Dilbert each and every day, not only new strips, online, but on paper.

Scott, thanks!

If I Were 22: Nerds, Hack Your Career

craig

If you’re a serious, old-school nerd, the usual way to get ahead is to invent your own stuff, or to acquire the following over twenty or thirty years of business experience. (In my case, thirty years.)

They don’t teach you this at school.

If you have normal social affect, you might know all this already, or will pick it up much faster than your nerdy co-workers.

In any case, people will quickly decide to perceive you one way or the other, and it’ll be hard to change that perception, which is what the marketing folks rightly call a “brand.”

You’re responsible for your own branding from the beginning, and if you can get it done well, right at the start, and then protect it, that’s good.

We nerds aren’t good at that, and tend to be perceived unfairly. That can be corrected over time, particularly if you have a sense of humor. Publicly identifying with Dilbert helps.

In a small company, 150 employees or less, people tend to know each other, and view themselves as a team. They actually work with each other, collaborating.

That might be the best way to start a career.

I’d consider a company over 150 people a large one, so large that people can’t know everyone else. People organize into smaller units as a form of emergent behavior. They form teams, tribes, silos, stovepipes, whatever you’d like to call ’em.

In any case, what emerges is “us versus them” attitudes, and the teams will only reluctantly work with each other, competing for resources. Teams might organize by ambition and values. Commonly, you’ll see one group motivated by a desire to build great products and to serve the customer well. Other groups might be motivated only to climb the corporate ladder, while faking an interest in good product. (A good sign of this is a neglect of customer service.)

My young nerds, here’s the deal:

  • Take control of your image, your branding, from the beginning. It even includes how you dress, since people judge you that way.
  • Decide on a small versus large company; I’d recommend small, starting out.
    (It was a mistake for me to start with IBM.)
  • If you go large, do what you can to identify the teams or silos, and decide where you want your ambitions to go. Might be happier to find the people who want to do the job well. Bear in mind that the ambition-focused tribes might find it useful to destroy the tribes who believe in good product; that’s happened to me, maybe more than once.

You, my nerd, are responsible for your career. Take charge of it.

5 websites you should be glad exist

It’s a little hard to say, since most of my reading is via RSS feeds. But if I were to pick a few sites I couldn’t live without, I’d have to go with the following.

    1. Maybe Political Wire for best political summary.
      powire
    2. HuffPost for general news…
      huffpo
    3. Dilbert; Seriously, I lived the Dilbert life for nearly twenty years, often failing to learn what normal people learning growing up.dilbert
    4. Consumerist for updates on consumer reports.
      consumerist
    5. …and because I couldn’t resist, craigslist.cl

 

I’m keeping an eye out for new sites to follow in 2014. What sites are your favorite go-to websites? (And more on my favorite podcasts later…)

The nerd-in-residence

The Department of Veterans Affairs has named me a “nerd-in-residence.” You can find more under VA team bios > Craig Newmark.

I really am a nerd, old-school, wore a plastic pocket protector, and glasses taped together, in the early sixties. I can now simulate social behavior for an hour, two hours tops, but then I start getting cranky. nerd-4

Far as my team’s concerned, this makes me the biggest nerd in the USA…

maybe the world.

(As you see, I’m comfortable being a nerd, and also, I might have a sense of humor. I don’t seem to be too concerned with dignity.)

On the other hand, I’m a customer service rep for craigslist, have been for more than eighteen years, and that changes humans. The stuff I do, I can see we help people put food on the table, and that matters.

The job also reminds me that crap rolls downhill, aimed at people with jobs that can be grinding and thankless. For example, I’ve first-hand seen that thousands of frontline VA people are doing everything in their power to do right by Vets, but government employees are being demonized or neglected.

(Dilbert is an excellent reference work regarding this. I’ve always resisted despair, that’s Wally; I’m Dilbert.)

Ever since connecting with the Iraq & Afghanistan Veterans of America I’ve been getting more and more involved with military family and veterans’ efforts.

The Department of Veterans Affairs is doing some really good stuff for vets that no one hears about, catching up since 2009. I’ve helped, in a very minor way for several years, now I gotta do more, for VA, military families, and vets.

Anyway, a nerd’s gotta do what a nerd’s gotta do.

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