Your Ideas to End Online Harassment

Hey, I’ve been reaching out to my networks to crowdsource ways to end online harassment after the release of the Online Harassment Infographic that revealed that 25% of harassmentAmerican adults have been bullied, threatened, or harassed online, or know someone who has.

The first step toward dealing with unacceptable behavior is to understand the problem, then we can get rid of it. To that end, I’ve been asking people on the ground what we can do to get rid of this problem.

We got lots of good responses, and I’m including some of them here:

“Trolls generally shut down their online accounts because they don’t like being trolled themselves. Internet anonymity should not give people the right to attack others in a way they never would do in real life, so outing them seems like the best option!” – JeriAnn Graves

“Unplug, walk away, use a pseudonym, increase your privacy controls… All of these are perfectly viable solutions to online harassment. Control what information is available online, and you control the harassers. That said, I really think Facebook needs to tighten up on its privacy settings. I don’t want to appear on search results, I don’t want pictures of me showing up anywhere, and I certainly don’t want jerks I knew from high school to be able to contact me.” – Cameron Barker: Mild-Mannered Salesman by Day, Happily Cynical Writer by Night

In response to Cameron,

Kelly Diels Rostant, Online Marketing Manager at Goldbeck Recruiting Inc, said:
“Telling the people who receive this kind of treatment to unplug or walk away allows the people doing the harassing to win. They’ve effectively silenced their targets.”

“I think we all need to stop thinking of this as someone else’s problem. If you see someone being harassed, lend your voice in censure. If you don’t like the way someone speaks to you, tell them so and assert your right to be respected. Bullies’ power comes from fear and avoidance and from people looking the other way, or being glad it’s not them. Let’s take away their power by being clear that the way they behave is not acceptable, and teach our children to do the same.” – Claire Weatherston, Communication and Events Coordinator at Western State College of Law

“Treat others the way you wish to be treated yourself.” – Anthony Simonetti, Marketing Communications at New Horizons, Six Sigma Green Belt

“Trustcloud (crowd sourcing) is a solution to end harrasment from the web. It is as easy as being prompting upon accepting/making a connection, making friends/accepting friend request or being followed/following a person the user gets a trust score of the requesting person/relevant person.” – Zorays Khalid

“DO use decoy selections in report abuse forms, but keep it simple: ‘This is annoying’ vs ‘this is dangerous’ can be differentiated.” – Aria Stewart

no-harassment“Opening a police file when there is harassment can also signal that their actions will be met head-on, and hiding behind technology is no longer going to work for them but against them.”
– Darlene Rudolph, PMP

“LinkedIn should remove the anonymous views option which, in my view, provides cover for those who may be into sleuthing, creeping, and other cowardly bully-like behaviors.”
– Susan Howes, CTDP, Senior Business Analyst, Workplace Learning Specialist

“Surely there’s a startup in the valley somewhere working on a way to monetize kindness?”
– Jubal Ince, Talent Community Advisor at Workday

“Never argue with stupid people, they will drag you down to their level and then beat you with experience. Works every time.” – Christine Wilinsky, Legal Document Preparation and Writing Services

“I think we need to stop looking upon the internet as being somehow at fault for all the bad things that can happen on it. It’s the people on the internet that are the problem, not the tool itself. So my answer to the original headline question is – first stop harassment in the offline world and the problem will be solved.” – Patrick Moran

“Too often intent is only ‘proven’ after the harasser has already harmed/ killed the harassed. I think harassment should be called out and dealt with, otherwise all of us are just consenting to that kind of behavior with silence – not cool.” – Ida Wepener, Technical writer at Laragh Courseware

“I would recommend the following: Ignore inappropriate messages- avoid receiving anonymous or unrecognized calls –report the in-person harassment to the authorities if the harasser leaves you no choice – have the communication terminated by the network to save time, self respect and appreciation-turn to your friends or your companion for support and understanding – remember it’s not your fault –try not to blame yourself-get out of the vicious cycle a.s.a.p.” – Dimitra Tatuli, counseling and psychotherapy

 

Which of these suggestions resonates with you? I want to continue working on these efforts, so please let me know other ideas you have to end online harassment. More to  come…

5 Sites I’ve Got Bookmarked That Might Surprise You

Hey, I’m frequently asked which sites I recommend. I tend to be overly minimalist, but beyond that, I mostly use RSS feeds instead of visiting sites. Though, here are some sites that I make a point to visit pretty often…

computer-bookmark

(in no particular order)

  1. politicalwire.com I rely on Taegan Goddard’s Political Wire for straight, fair political news, he gets right to the point. It’s an eagerly anticipated part of my news reading.
  2. io9.comio9’s a daily publication that covers science, science fiction, and the world of tomorrow. I was very much into sci fi and fantasy in the 50s and 60s – back then sci fi and fantasy were mostly books and very little media – and often still am.
  3. buzzmachine.com – This is where Jeff Jarvis blogs about media and news, he’s the real deal.
  4. dilbert.com Okay, my life has much in common with the Dilbert comic strip, and I’ve been Dilbert for much of my life. Having a sense of humor helps.
  5. gigaom.com This site provides insight on disruptive companies, people, and trends. Gigagom provides a credible analysis of emerging technologies. [UPDATE: GigaOm has closed down. Another good site to check out is http://readwrite.com, another one of my favorites.]

What sites do you visit often that might surprise folks, but are really useful? I’d love to check ’em out.

 

How Do We Stop Online Harassment?

Folks, recently I launched a new infographic revealing the rise in online harassment with Rad Campaign and Lincoln Park Strategies.

Here’s some important findings from the poll:

  • Women report being personally harassed much more frequently than men – the gender gap’s 57% women to 43% men across all age groups.
  • Sexual harassment’s the most common form of harassment – 44% of all incidences), followed by: Slurs on a person’s professional ability (28%), Racial (23%), Religious (18%), and Political (16%) insults.
  • Surprisingly, the level of sexual harassment’s virtually identical between men (44%) and women (43%). 62% of respondents who said they’d been harassed online said it happened on Facebook. And, Twitter came in second at 24%.
  • The poll found significant effects of the harassment, including people who said they were scared for their life (29% of those harassed) and were afraid to leave their house (20%).
  • More than 2/3 of those harassed online said they knew their harasser in real life. And in those under 35 , that number rose to 72%.

Allyson Kapin, Founder of Rad Campaign and Women Who Tech, really dove into more of the numbers in her article, New Poll Details Widespread Harassment Online, Especially on Facebook, and also did a good job talking about some solutions to online harassment.

2014-06-10-1.PNG
What I want to know, is what else can folks be doing to prevent online harassment? And what is it that people want to be done? This is a really big deal, and the first step toward dealing with unacceptable behavior, understand the problem, then we can get rid of it.

The deal is, people want social networks to intervene when there’s harassment.

According to the poll,

  • 75% think suspending user accounts who have harassed others online would be somewhat or very successful at combating online harassment.
  • 64% think that creating a code of conduct for users would be somewhat or very successful at combating online harassment.
  • 25% of those harassed reported it to the social network where it occurred,
  • and 61% of the folks who reported online harassment said that the social network shut down the harasser’s account in response to the report.

2014-06-10-2.PNGThis is a time when I think crowdsourcing solutions is the best way to do this. People have different experiences, and it’s important to take those into consideration. Online harassment affects people differently, but the survey results show that it affects all types of folks. One thing that the majority agreed on was that the current laws about online and in-person harassment either aren’t strong enough or are nonexistent.

What solutions do you propose to get rid of the problem? And how can social networks like Facebook, Twitter, Snapchat, email service providers, etc. do a better job at addressing online harassment?

10 ways to rule at customer service, hint: watch out for astroturfing

I’ve been doing customer service in different capacities for the last 32 years, more or less… I joined IBM in ’76, became a Systems Engineer in ’82, did CSRthat into ’93. And have been a craigslist (CL) customer service rep (CSR) since 1995. It’s a tech customer service kind of thing.

This is a good time to mention that I do enough real customer service to keep my emotional investment in the CL and grassroots community, but my involvement in CL management ended well over ten years ago, and you need to look elsewhere for a CL spokesman. Getting perceived as spokesman, though, is a big pain in the butt, with no solution. That’s why I’ll direct you elsewhere for CL stuff.

As for my CSR stuff, here are 10 ways to rule at customer service:

1. Treat people like you want to be treated

 2. Talk to people about what they need and want.

 3. Act on what you hear from people.

 4. Repeat #2 – #3 forever

 5. Use your own product, AKA “eat your own dogfood.”

 6. At least, customer service should be a senior position, probably C-level.

 7. Ideally, CEO does customer service.

 8. Focus groups are no substitute for getting out there and talking to real people.

 9. Watch out for astroturfing, fake feedback.

 10. See #1

 

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